Return & Refund Policy

How to request an eligible return and what happens after we receive it.

30-Day Return Window

You can request a return within 30 days after delivery. Keep your order number and the email you used at checkout so we can locate the purchase.

Return Eligibility

Include the item and any supplied components in your return request. Describe its condition and explain the reason for the return so we can confirm eligibility. Report damaged or incorrect items before sending them back.

How to Request a Return

Email [email protected] with your order number, the items you want to return and the reason for the request. Include photos when they help explain a condition or order issue.

Return Instructions

Wait for our instructions before sending a return. Follow the address and packing directions in the reply, protect the item in transit and keep the drop-off or tracking confirmation.

Return Shipping Costs

We pay return shipping for eligible returns. Follow the shipping instructions sent with your approved request so your return can be matched to the order.

Damaged or Incorrect Items

Send us the order number and a description of the problem. If available, include photos of the item, the package and the shipping label. We will review the issue and provide the next steps.

Return Inspection

After the package arrives, we inspect the returned items and match them to your return request. Keep any tracking or drop-off receipt until the return is resolved.

Refund Approval

We review the return after receipt and let you know the outcome. The refund processing period starts after we have both received the return and approved the refund.

Refund Processing Time

Approved refunds are processed within 5 business days after the returned item has been received and approved.

Refund Method

We issue approved refunds to the original payment method used for the order.

Refund Posting Time

Your bank or payment provider may need additional time to post the credit after we issue it. That posting time is separate from our refund processing period.

Refund Status

Check your email for the outcome of the return. If you need an update, email [email protected] with your order number, return tracking and any refund correspondence.

Customer Support

Email [email protected] for help with an eligible return or refund. Visit Contact Us for our published contact details.